CRM Service Offerings
Your customers are your most valuable assets. It is therefore essential that you have a properly planned and implemented Customer Relationship Management (CRM) solution for your business.
Whether you need guidance developing the strategy, or assistance implementing a CRM/eCRM software package, Peripheral Vision's CRM Consulting Practice can help. Our experienced professionals can help you attain a complete, affordable solution that's right for your business.
Peripheral Vision offers a wide range of focused business and technology services, including:
CRM Business Planning
- CRM Strategy Development
- Business Process Review
- Review of existing systems usage and recommendations for achieving improved effectiveness.
Cross-departmental CRM Business Functionality
- Sales Force Automation and Integration
- Customer / Prospect Profiling and Tracking
- Marketing and Campaign Management
- Results Tracking, Analysis, and Feedback
- Contact Management
- Dynamic Scripting
- Account Management
- Opportunity Management
- Customer Service Management and Incident Tracking
- Web-Site Integration for eCommerce and Self Service
CRM Software Implementation
Our broad background implementing many different CRM/eCRM packages enables us to provide the following services regardless of the package you are implementing.
- Requirements Definition
- Phased Implementation Definition
- Project Management
- Systems Design
- Work Flow Analysis and Design
- Custom Development and Enhancement of Existing Systems
- ERP and Accounting Systems Integration